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Dear
I met a problem in traffic sources report, I use Onpremises version.
There is a default traffic sources dimension, so i apply the dimension as traffic sources report.
1. Could you help me get second dimension with different search engine or campaign name?
2. I add campaign id (WT.mc_id) as second dimension, find the mapping is not our expected. the groups are not correct
Could you help me go through this report? HOw to modify?
Thank you
Kaya
How to update traffic sources dimension for traffic sources report
Official
Response
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This type of situation will warrant a phone call and most likely a gotomeeting so we can assess the situation and help make the necessary corrections. I have the case, so calling in and referencing the case, will get in touch with me. If I am unavailable, any one of our technicians can assist. Without seeing what it is you're trying to achieve, this can be difficult to resolve.
Thanks
P.J. Bocek
EMPLOYEE
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Hello Kara:
We have created case #00578903 and assigned an engineer to respond. If this issue is urgent please call us and reference this case #.
Here is a link to our contact info: http://webtrends.com/support/contact-support/
We will have to speak with you directly to get privacy protected information in order to investigate/resolve this issue.
tx
Wayne Denman
Webtrends
Technical Services Manager (EMEA)
Comment -
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Thank you, looking forward to your good news -
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This type of situation will warrant a phone call and most likely a gotomeeting so we can assess the situation and help make the necessary corrections. I have the case, so calling in and referencing the case, will get in touch with me. If I am unavailable, any one of our technicians can assist. Without seeing what it is you're trying to achieve, this can be difficult to resolve.
Thanks
P.J. Bocek -
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Just following up on this. I've not seen any calls in about this, so I'm hoping the issue is resolved. If it's still an issue, please call in and reference the case Wayne previously issued. A call will definitely be needed to get to the bottom of the situation and offer guidance.
Thanks! -
EMPLOYEE
